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HOSTLIFE Refund Policy
1. General Provisions
1.1. This Policy sets out the conditions and procedure for reviewing refund requests for HOSTLIFE services. It applies together with the Terms of Service and the descriptions of the relevant services.
1.2. For the purposes of this Policy, HOSTLIFE means the legal entity providing the relevant service, as identified in the applicable agreement, invoice, or order.
1.3. Nothing in this Policy limits consumer rights or other customer rights that cannot be limited or excluded under applicable law. Where mandatory legal provisions establish different refund conditions, those provisions shall apply.
1.4. A refund is not issued automatically when a service is cancelled or an account is deleted. The customer must submit a separate request in accordance with this Policy.
2. 30-Day Request Period
2.1. HOSTLIFE allows customers to submit a refund request within 30 (thirty) calendar days from the date of payment for the relevant order or service. The request must be submitted within this period.
2.2. The 30-day period is a deadline for submitting a request and having the possibility of a refund reviewed. It does not, by itself, constitute an unconditional promise to refund the full amount paid, regardless of the type of service, the period actually provided, costs incurred, or the specific conditions set out in this Policy or the relevant service description.
2.3. After the 30-calendar-day period has expired, the voluntary refund guarantee under this Policy no longer applies to the relevant payment. This does not affect any right to a refund or other remedy that the customer may have under mandatory applicable law.
2.4. Where a service is paid for periodically, the 30-day period is calculated separately from the date of payment for the relevant order or recurring payment, unless otherwise required by applicable law or expressly provided in the terms of the specific service.
3. Special Conditions for Certain Services
3.1. Dedicated Servers
For dedicated servers, the payment for the first month includes the server installation, preparation, and initial setup fee. This payment is non-refundable under HOSTLIFE’s voluntary refund guarantee.
If a dedicated server is prepaid for several months, the customer may request a refund for the unused period starting from the second month. The request must be submitted within the first 30 (thirty) calendar days from the date of the initial order payment.
3.2. Other services may be subject to specific conditions reflecting their nature, provision period, involvement of third-party providers, or non-refundable costs. Such conditions apply where they are stated in the service description, order, or separate agreement and do not conflict with mandatory applicable law.
3.3. Where the description of a particular service or a separate agreement expressly sets out specific refund conditions, those conditions apply together with this Policy. Mandatory applicable law shall prevail in the event of any conflict.
4. Calculation of Refund Amounts
4.1. Refund eligibility and the amount of any refund are determined by taking into account the type of service, the period paid for, the period during which the service was actually provided and used, any service-specific conditions, and costs that are non-refundable under the order terms and applicable law.
4.2. Where a refund for an unused service period is approved, the refund amount is calculated based on the price of the relevant unused period, excluding amounts and fees that are non-refundable under the service terms or applicable law.
4.3. The period during which the service was actually made available to the customer may be taken into account when calculating the refund, even if the customer did not use the service to its full extent.
4.4. Refunds do not cover amounts attributable to services already provided or work already performed, or non-refundable fees where their non-refundable nature was properly disclosed before the order was placed and is permitted by applicable law.
5. Submitting and Reviewing a Request
5.1. A refund request must be submitted through the HOSTLIFE ticket system from the customer's account. The request should include the order or service number, payment date, reason for the request, and any additional information relevant to its review.
5.2. The request must be submitted by a person authorised to manage the relevant account or order. HOSTLIFE may request information reasonably necessary to verify the applicant's authority and confirm the payment.
5.3. HOSTLIFE reviews the request, checks the applicable service conditions, and determines whether grounds for a refund exist and, if so, the possible refund amount. Additional information may be requested from the customer where necessary.
5.4. Submitting a request does not mean that it will automatically be approved. The decision and calculation of any refund amount will be communicated to the customer through the ticket system or another agreed communication method.
6. Refund Method and Processing Time
6.1. An approved refund will generally be made using the same payment method as the original transaction, where technically possible and permitted by the relevant payment provider's rules.
6.2. If a refund through the original payment method is not possible, HOSTLIFE may ask the customer to provide alternative payment details or offer another permissible refund method. HOSTLIFE may request confirmation that the alternative details belong to the customer.
6.3. The time required for funds to reach the customer depends on the payment provider, bank, and payment method used. HOSTLIFE does not control the processing times of those organisations.
6.4. HOSTLIFE is not responsible for delays caused by a bank, payment system, or other financial intermediary processing the transaction, provided HOSTLIFE has duly initiated the approved refund.
7. Changes to this Policy and Final Provisions
7.1. HOSTLIFE may update this Policy. The current version is published on the official HOSTLIFE website, with the effective date of changes indicated where a separate date is specified.
7.2. A new version of this Policy applies to orders and payments made after the relevant changes take effect. Changes do not apply retroactively and shall not worsen the refund conditions applicable to orders that have already been paid for, except where otherwise expressly required by mandatory applicable law.
7.3. This Policy forms part of the documents governing the provision of HOSTLIFE services and shall be interpreted together with the Terms of Service and the terms of the relevant service.
Website: http://www.hostlife.net/
E-mail: manager@hostlife.net