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These HOSTLIFE Terms of Service (the “Agreement”) constitute a public offer made by the person acting as the Contractor in relation to the relevant Order and set out the general terms governing the ordering, payment for and use of HOSTLIFE services. Details of the legal entity or other person acting as the Contractor are specified in the “Contractor Details” section and/or in the details accompanying the relevant Order and payment document.
The person placing an Order for or using HOSTLIFE services (the “Customer”) confirms that they have read this Agreement, the terms of the selected service and the related HOSTLIFE documents. The Agreement is deemed concluded when the Customer accepts its terms during the ordering process. If a service requires advance payment, the Contractor may begin providing it after payment has been received, unless the Order states otherwise.
1.1. HOSTLIFE is the trade name under which the Contractor offers and provides hosting and related services.
1.2. The Contractor is the person who assumes the obligation to provide the relevant service and is identified in the Contractor details applicable to the relevant Order, invoice or payment document.
1.3. The Customer is an individual or legal entity that has placed an Order or uses the Contractor’s services.
1.4. Services means the services provided under the HOSTLIFE brand, including, subject to availability and the selected offer: shared web hosting, VPS/VDS, dedicated servers, domain name registration and renewal, SSL certificates, DDoS protection, server administration and other related services.
1.5. An Order is a request placed by the Customer for a specific service, specifying its name, configuration or plan, price, billing period and other applicable terms. Order details may be displayed in the Customer Area, invoice, Order confirmation or description of the relevant plan.
1.6. Customer Area means the secure section of the HOSTLIFE website or billing system through which the Customer manages Orders, payments, contact details and support requests.
1.7. The service specifications, available resources, limitations, price, term and special conditions are determined by the Order and the published description of the selected plan. Special conditions apply together with this Agreement.
1.8. Nothing in this Agreement limits any rights of the Customer that cannot be restricted or excluded under mandatory provisions of applicable law.
2.1. An Order is placed through the HOSTLIFE website or another channel made available by the Contractor. The Customer shall provide the information required to create an account, issue an invoice and provide the service.
2.2. The Customer shall provide accurate, current and complete information and update it promptly. The Contractor may request clarification or verification of information for the purposes of fulfilling the Order, ensuring security, preventing fraud or complying with the law.
2.3. The Contractor may review an Order before activation, in particular where there are indications of fraud, a risk of service abuse, or non-compliance with the requirements of a domain registrar, payment provider or applicable law.
2.4. The time required to activate and commence a service depends on its type, configuration complexity, resource availability, completion of any required checks and the terms of the Order. Any estimated timeframes published are not guaranteed unless expressly stated otherwise.
2.5. The Contractor may reject an Order before service provision begins if it cannot lawfully or technically provide the service, the required resources are unavailable, the Order has not passed verification or other objective grounds exist. The Contractor shall notify the Customer and settle any payments received in accordance with the Refund Policy and applicable law.
2.6. Service access and management details are provided through the Customer Area, by email or by another method specified for the service.
2.7. The Customer is solely responsible for keeping account credentials, passwords, access keys and two-factor authentication methods secure and shall immediately notify the Contractor of any suspected unauthorised access.
2.8. Actions performed through the Customer Area using the Customer’s valid credentials are deemed to have been performed by the Customer unless proven otherwise. This provision does not release the Contractor from obligations imposed on it by law.
3.1. Registration, renewal, transfer, changes to registrant details and other domain name operations are carried out subject to the rules of the relevant domain zone, the requirements of its registry and registrar, and the Contractor’s procedures.
3.2. The Contractor liaises with the relevant registrar or registry within the scope of the selected service. The Contractor does not control domain zone rules and does not guarantee the registration of any particular domain name.
3.3. Registration is possible if the domain name is available, the application contains the required information, the domain zone rules are complied with and the registrar’s and registry’s requirements are met.
3.4. The Customer is responsible for the accuracy of registration data, having the rights and authority required to register and use the domain name, keeping the data up to date and complying with the rules of the relevant domain zone.
3.5. Decisions concerning registration, delegation, suspension, cancellation and other domain statuses may be made by the registrar or registry in accordance with their rules. The Contractor does not guarantee that the requested domain name will be registered, remain registered to the Customer or be available for transfer.
3.6. The initial registration service is deemed completed when the relevant record is entered in the registry and the domain is assigned a status confirming registration. The renewal service is deemed completed when the registrar or registry confirms the renewal.
3.7. The Customer shall pay for domain renewal on time and take into account the registrar’s processing times. The Contractor is not liable for loss of a domain resulting from late payment, failure by the Customer to provide information or documents, breach of domain zone rules, or actions of the registrar or registry, unless such consequences are caused by the Contractor’s breach of its obligations.
3.8. Certain domain zones may require documents, proof of identity, location, rights to a name or other information. The Customer shall provide such items within the specified time. Failure to provide them may result in refusal of registration, suspension or cancellation of the domain in accordance with the rules of the relevant zone.
3.9. The Customer confirms that, to the best of their knowledge, registration and intended use of the domain name do not infringe third-party rights or applicable law.
4.1. The Customer shall use the services in accordance with this Agreement, the Acceptable Use Policy (AUP), the terms of the selected plan, applicable law and third-party rights.
4.2. The Customer is solely responsible for the content, legality, accuracy and currency of information hosted, transmitted or processed using the services, and for having all necessary rights, permits and consents.
4.3. The Customer is responsible for the actions of employees, contractors, clients, users and other persons to whom the Customer has granted access to its services or resources, and shall ensure that they comply with this Agreement and the AUP.
4.4. The Customer shall take reasonable measures to protect accounts, servers, applications and data, including using strong passwords, keeping software up to date and restricting access.
4.5. The Customer is solely responsible for backing up data unless the relevant service is expressly included in the Order. The existence of backups maintained by the Contractor, if included in the plan, does not release the Customer from the obligation to maintain its own copies of critical data.
4.6. The Customer shall comply with the technical limits and restrictions of the selected service, including limits on disk space, computing resources, network load, email and other resources, where specified in the plan or AUP.
4.7. The Customer shall not use the services in a manner that threatens the security, stability or availability of the Contractor’s infrastructure, other customers’ services or third parties.
4.8. The Customer shall respond promptly to the Contractor’s reasonable notices concerning violations, security threats, abuse or the need to remedy a technical issue falling within the Customer’s area of responsibility.
4.9. Detailed acceptable use rules, the list of prohibited activities, the procedure for handling abuse complaints and possible response measures are set out in the separate Acceptable Use Policy (AUP), which forms part of the contractual terms governing the services.
5.1. The Contractor shall provide the paid service in accordance with the Order parameters, plan description and any special conditions.
5.2. The Contractor shall operate and maintain the infrastructure within the scope of its responsibility and the selected service.
5.3. The Contractor may carry out scheduled maintenance, updates, upgrades, equipment replacement and other activities necessary for the operation, security and development of the infrastructure. Where practicable, the Contractor shall notify the Customer in advance of work that may materially affect service availability.
5.4. The Contractor may apply temporary technical restrictions, traffic filtering, blocking of particular network routes or other measures where reasonably necessary to protect the infrastructure, prevent attacks, limit malicious activity or comply with mandatory legal requirements.
5.5. The Contractor may request information and documents necessary to provide the service, verify an Order or authority, or comply with registrar, payment provider or legal requirements.
5.6. The Contractor may engage third parties to perform certain operations and provide infrastructure, while remaining liable to the Customer within the limits of this Agreement and applicable law.
5.7. The Contractor may refuse a request if it conflicts with the law, registrar rules, service terms or security requirements, or falls outside the Contractor’s obligations.
6.1. Shared Hosting. The Contractor provides access to server resources under the selected hosting plan. The Customer shares resources with other customers and shall comply with the plan limitations and the AUP.
6.2. If the nature of the workload or resource consumption substantially exceeds the plan parameters and affects the stability of the shared infrastructure, the Contractor may offer a move to another plan or service. If the Customer does not agree, the parties may agree to change the configuration or terminate the service subject to this Agreement and the Refund Policy.
6.3. VPS/VDS and Dedicated Servers. Unless expressly included in the Order, the Customer is solely responsible for installing, configuring and administering the operating system, applications, databases, user accounts and software.
6.4. The Customer is solely responsible for the security of the operating system, applications, databases, user accounts and data hosted on VPS/VDS and dedicated servers, including access configuration, updates and backups, except for obligations expressly undertaken by the Contractor under a paid server administration service.
6.5. Installation of an operating system, initial configuration or provision of server access does not mean that the Contractor has assumed ongoing administration obligations.
6.6. Server Administration. Additional server administration services are provided to the extent specified in the Order and the description of the relevant package. The scope of work, exclusions, communication channels and special conditions may vary by package.
6.7. SSL Certificates and Third-Party Products. Where the Contractor interacts with a certification authority, software provider or other third party to provide a service, the Customer shall comply with that provider’s applicable rules. The Contractor is not responsible for third-party decisions outside the Contractor’s reasonable control.
7.1. Technical support is provided within the scope of the selected service, plan and separate Technical Support Policy.
7.2. Unless a different procedure is specified for a particular service or package, official support requests shall be submitted through the HOSTLIFE ticket system.
7.3. Requests are handled having regard to their nature, severity, order of receipt and the support team’s current workload. The ability to submit a request at any time does not guarantee an immediate response or resolution within a specified period.
7.4. Guaranteed response, restoration or availability times apply only where expressly provided in a published SLA or the special terms of the relevant service.
7.5. Standard technical support does not include website or application development, fixing errors in third-party software, programming training, administration of the Customer’s systems or other work not included in the service description or a paid administration package.
7.6. Matters involving breaches of service use rules, abuse complaints and security threats may be handled under AUP procedures rather than as ordinary technical support requests.
8.1. The service price is determined by the plan, configuration and Order terms in effect when the Order is placed. The total amount, payment currency, taxes and applicable fees are stated in the invoice or payment interface.
8.2. Unless otherwise specified in the Order, services are prepaid for the selected period. The Contractor begins providing or renewing the service after receiving payment confirmation and fulfilment of any other necessary conditions.
8.3. Payment is deemed made when the funds are received by the Contractor or proper confirmation is received from the payment provider. The Customer is responsible for the accuracy of payment details and payment reference.
8.4. The Customer may add funds to the Customer Area balance if this option is available. Balance funds are used to pay for Orders and services in accordance with the billing system rules.
8.5. The presence of funds in the balance does not, by itself, mean that a new Order is automatically placed or a service renewed, unless automatic charging or another renewal procedure is provided for that service.
8.6. The term of each service is determined separately in the relevant Order. Renewal is made for the period and at the price available when the renewal invoice is generated, unless special conditions provide otherwise.
8.7. The Customer shall monitor service expiry dates and make payments on time. The Contractor may send reminders to the contact email address or through the Customer Area, but failure to send or receive a reminder does not release the Customer from the obligation to pay on time.
8.8. If payment is not received by the end of the paid period, the Contractor may suspend the service, restrict access to resources or terminate the service in accordance with the plan terms, this Agreement and applicable law.
8.9. Any fees charged by banks, payment systems and intermediaries are disclosed by the relevant provider before payment is completed or in the payment interface. The Contractor is not responsible for fees or payment processing times set by banks and payment providers.
8.10. The Contractor may change prices for new Orders and future renewal periods. The new price shall be communicated to the Customer before payment for the relevant period. If the Customer does not agree to the new price, the Customer may choose not to renew the service after the already-paid period expires.
9.1. The Contractor may temporarily suspend a service or restrict its functionality in the following cases:
9.2. Where circumstances permit, the Contractor shall notify the Customer in advance of the reason for and nature of the restriction and provide a reasonable opportunity to remedy the breach. Prior notice may be omitted or shortened where delay creates a security risk, may cause material damage, would violate the law or would conflict with a mandatory third-party requirement.
9.3. Suspension of a service does not automatically terminate the Customer’s obligation to pay for services already provided and any other amounts payable under this Agreement.
9.4. The Customer may opt not to renew a service or may discontinue its use by submitting a relevant request through the Customer Area or by another method specified by the Contractor. If a special procedure or notice period applies to the service, that procedure shall apply.
9.5. The Contractor may terminate a service or this Agreement in whole or in the relevant part if the Customer materially breaches this Agreement, the AUP or special conditions and fails to remedy the breach within a reasonable period after notice, where such a period can be provided.
9.6. The Contractor may immediately terminate or restrict a service without allowing a prior cure period where necessary to prevent a serious security threat, unlawful activity, material damage to the infrastructure or third parties, or where required by law or a binding decision of a competent authority.
9.7. If the Contractor terminates a service for reasons other than the Customer’s breach or circumstances for which the Customer is responsible, the financial consequences shall be determined taking into account the portion of the service actually provided, the Refund Policy and mandatory provisions of applicable law.
9.8. After termination of a service, the Customer’s data may be deleted or become inaccessible in accordance with the service terms, technical procedures and applicable law. The Customer shall retrieve and save any required data in advance.
9.9. Suspension or termination of a service due to prohibited use, abuse complaints or breach of acceptable use rules is also governed by the AUP.
10.1. The terms, time limits and procedure for refunds, including the general period of 30 (thirty) calendar days from the date of the relevant payment for submitting a request, as well as restrictions and exceptions for certain services, are set out in the separate Refund Policy.
10.2. The Refund Policy forms part of the documents governing the provision of HOSTLIFE services. Nothing in this Agreement or the Refund Policy restricts the Customer’s right to a refund where such right is granted by mandatory applicable law.
11.1. All rights to software, materials, trademarks, design elements, documentation and other intellectual property of HOSTLIFE or third parties remain with their respective rights holders. The provision of a service does not transfer any rights in such materials to the Customer, except for the limited right of use necessary to receive the service.
11.2. The Customer retains all rights to materials and data belonging to the Customer and hosted using the services. The Customer grants the Contractor the right to process and technically use such materials to the extent necessary to provide, support, protect and operate the relevant service, and in other cases provided for by law and applicable documents.
11.3. Each party shall keep confidential the other party’s confidential information obtained in connection with performance of this Agreement, except where disclosure is necessary to perform the Agreement, is authorised by the other party or is required by applicable law.
11.4. The Customer warrants that it holds all rights and permissions necessary to host content and software using HOSTLIFE services.
12.1. The processing of personal data for which the Contractor independently determines the purposes and means, including account administration, placing and managing Orders, billing, receiving payments, fraud prevention and business correspondence, is carried out in accordance with the Privacy Policy.
12.2. Where, in providing a service, the Contractor processes personal data on behalf of the Customer and in accordance with the Customer’s documented instructions, such processing is governed by the separate Data Processing Agreement (DPA), which supplements this Agreement.
12.3. The Customer is responsible for the lawfulness of hosting and transferring personal data, having an appropriate legal basis, fulfilling information obligations towards data subjects and ensuring that the instructions given to the Contractor are lawful.
12.4. In the event of a conflict between the DPA and this Agreement concerning the processing of personal data on behalf of the Customer, the DPA shall prevail. This Agreement and the special Order terms apply to all other matters. The Privacy Policy does not replace the DPA.
13.1. The parties shall be liable for failure to perform or improper performance of their obligations in accordance with this Agreement and applicable law.
13.2. The Contractor is responsible for providing the service within the scope of the obligations expressly assumed under this Agreement, the Order and the special terms of the service.
13.3. The Contractor shall not be liable for failures, delays or unavailability caused by circumstances beyond its reasonable control, including failures of communication networks and third-party infrastructure, actions of registrars and registries, failures of the Customer’s equipment, errors in third-party software, acts or omissions of the Customer and users of the Customer’s resources, and force majeure events. This limitation does not apply to the extent liability cannot be excluded by law or arises from the Contractor’s breach of its obligations.
13.4. The Contractor does not guarantee that the services will be completely uninterrupted, error-free or fully secure unless a specific guarantee is expressly provided in a separate SLA or special terms. Availability and restoration parameters, where guaranteed, are defined in the relevant SLA.
13.5. The Customer is responsible for content, user actions, software configurations and the security of systems under the Customer’s control, as well as for the consequences of breaching this Agreement, the AUP, third-party rights or the law.
13.6. Neither party shall be liable for indirect losses, loss of profit, loss of anticipated revenue or loss of business opportunities, to the extent such liability may be limited under applicable law. Nothing in this clause excludes liability that cannot be excluded or limited by law.
13.7. To the extent permitted by applicable law, the Contractor’s aggregate liability in respect of a specific service shall be limited to the amount actually paid by the Customer for that service during the 3 (three) months immediately preceding the event giving rise to the liability. This limitation does not apply to liability that cannot be limited by law, or in cases of wilful misconduct or any other form of liability that cannot be excluded under applicable law.
13.8. Nothing in this Agreement limits consumer rights or any other mandatory rights of the Customer that cannot be restricted by agreement between the parties.
14.1. A party shall be released from liability for total or partial failure to perform its obligations where such failure is caused by force majeure circumstances beyond that party’s reasonable control which prevent the performance of the obligations.
14.2. Such circumstances may include natural disasters, fires, military action, terrorist acts, civil unrest, epidemics, decisions of public authorities, major power or communications network outages, cyberattacks and other extraordinary events whose consequences the party could not reasonably have prevented.
14.3. A party relying on force majeure shall notify the other party within a reasonable time and provide reasonably available evidence of the existence of such circumstances and their impact on performance of the obligations.
14.4. If force majeure circumstances continue for an extended period and materially prevent the provision of a service, either party may initiate termination of the relevant service. Financial consequences shall be determined taking into account the service actually provided, the Refund Policy and mandatory applicable law.
15.1. Official notices and communications concerning Orders and service provision may be sent through the Customer Area, the ticket system or to the contact email address specified by the Customer in the account.
15.2. The Customer shall keep contact details up to date and regularly check messages sent through the Customer Area or to the specified email address.
15.3. A notice is deemed duly sent when it is sent through the designated communication channel to the Customer’s current contact details. If applicable law establishes other requirements for delivery or receipt of notices, those requirements shall apply.
15.4. The parties recognise the legal validity of electronic Orders, invoices, confirmations, notices and other electronic communications to the extent permitted by applicable law.
16.1. The Contractor may amend this Agreement. The revised version shall be published on the official HOSTLIFE website.
16.2. Amendments apply to Orders and service periods placed or paid for after the relevant amendments take effect, unless mandatory legal provisions require otherwise. Amendments shall not have retroactive effect and shall not worsen the terms of already-paid service periods, except where expressly required by applicable law.
16.3. Continued use of the services after amendments take effect constitutes the Customer’s acceptance of the revised version to the extent that this method of accepting amendments is permitted by applicable law. If the Customer does not agree to the amendments, the Customer may decline to renew the relevant service, subject to its termination terms.
16.4. This Agreement, the terms of the relevant Order and the AUP form the contractual terms governing the services. Special Order terms apply to the relevant service with respect to its parameters, price, term and other expressly specified features. In the event of a conflict between special Order terms and this Agreement, the special Order terms shall prevail within the scope of that Order where this clearly follows from their wording and does not conflict with mandatory law.
16.5. The Privacy Policy governs the processing of personal data for which the Contractor independently determines the purposes and means. The DPA applies to the processing of personal data on behalf of the Customer. The Technical Support Policy sets out the procedure and scope of standard technical support. The Refund Policy governs the terms and procedure for refunds.
16.6. If any provision of this Agreement is held invalid or unenforceable, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a provision that most closely reflects its meaning and economic purpose, to the extent permitted by law.
16.7. A party’s failure or delay in exercising any right under this Agreement does not constitute a waiver of that right.
16.8. This Agreement is governed by the laws of the Republic of Estonia, unless mandatory provisions of applicable law provide otherwise. Disputes shall be heard by the competent courts in accordance with applicable jurisdiction rules. Nothing in this clause deprives a consumer of the right to bring a claim before a court or consumer protection authority where such right is granted by mandatory law.
16.9. This Agreement takes effect upon its conclusion and applies for the duration of the relevant services. Termination of an individual service does not automatically terminate this Agreement in respect of the Customer’s other active services.